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August 31, 2006
Seven Steps to Cold Calling Follow-up
Let’s say you’ve had a great conversation with a prospect. They’ve shared their problems and seem genuinely interested in what you are offering. You’re excited about following up with them – but your calls aren’t returned. What’s happening?
Well, the only way to find out the truth of the situation is to ask them. However, before you do, let’s stop and consider some important points. You must approach this in a way that invites trust and diffuses the barriers to comfortable communication.
Here are seven important steps to follow:
1. Don't assume the sale.
Prospects are used to the traditional buyer-seller relationship. They assume you’ll pressure them. Therefore, they may decide not to tell you things that make them vulnerable to pressure. Until you’re sure you know the complete truth, you can never assume the sale is yours.
2. Keep making it easy for potential clients to tell you their truth.
Toward the end of your conversation, ask, “Do you have any more questions?” If the answer is no, follow up with the 100% final truth gathering question: “Now, are you 100% sure that there’s nothing else that I can do on my end to make you feel more comfortable with this situation?”
You’ll be amazed how often people will reply, “Well, actually, there’s one more issue...” It’s at this point that you really start to hear their truth.
3. Call back to get the truth, not close the sale.
Most potential clients who suddenly disappear expect you to chase them down. They expect you to call and say, “Hi, I was just wondering where things are at?”
Instead, eliminate all sales pressure by telling them you’re okay with their decision not to move forward, based on their not having called you back. In other words, take a step backward. Most of the time, this will open the door to a new level of trust-filled communication.
4. Reassure them that you can handle a “no.”
Of course, we’d rather hear a yes. However, the only way to free yourself and your clients from subtle sales pressure is to let them know that it’s not about the sale – it’s about the best choice for them. If that means no sale, it’s okay with you.
5. Ask for feedback.
Whenever prospects disappear, call them back (e-mail only as a last resort because dialogue is always better). Simply ask, “Would you please share your feedback with me as to how I can improve for next time? I’m committed to understanding where I went wrong.”
This is not being feeble or weak. It’s being humble. This invites the truth.
6. Don't try to “close” a sale.
If your intuition tells you that the sales process isn’t going in the direction it should be going (which is always toward greater trust and truth), then trust those feelings.
Make it safe for prospects to tell you where they stand. It’s simple. All you have to say is, “Where do you think we should go from here?” But be prepared because you might not want to hear the truth of how they’re feeling. You can cope with this by keeping your larger goal in mind, which is always to establish that the two of you have a “fit.”
7. Give yourself the last word.
Eliminate the anxiety of waiting for the final call that will tell you whether the sale is going to happen. Instead, schedule a time for getting back to each other during your conversation. This eliminates chasing. Simply suggest, “Can we plan to get back to each other on a day and at a time that works for you? Not to close the sale, but simply to bring closure, regardless of what you decide. I’m okay either way, and that’ll save us from having to chase each other.”
You'll find that these suggestions make selling much less painful because you stay focused on the truth instead of the sale. The truth is, the more we release the idea of needing to make the sale, the more sales we will likely see.
Ari Galper is the founder of Unlock The Game™, the only selling program that completely eliminates pressure from the selling process. His Unlock The Game™ Sales Program has helped thousands of entrepenuers and sales professionals worldwide.
Visit Cold Calling Made Painless to take a Free Test Drive!
Posted by billenross at 09:33 PM | Comments (0)
August 30, 2006
Using Third Party Credibility
It's no secret that the best form of advertising is word of mouth. Always has been and always will be. Even in today’s information age, where it's nearly impossible to shield ourselves from the daily blaze of information coming at us through various media channels. Mass marketing communication has pervaded pretty much all areas of our lives, but still it lacks the power of good old word of mouth.
The direct selling and network marketing industries were built upon this foundation and both are thriving these days. One of the reasons for this is that as we are bombarded with mass communication messages, the value of a more personal message from a trusted source increases. Traditional companies are starting to pick up on this and are trying to implement programs to stimulate word of mouth by their existing customers. For many companies this transition proves to be slightly more difficult than they anticipated - hardly a surprise to those that have been successful in that area. The approach to using good word of mouth advertising differs very much from regular advertising.
Even though there are many differences between regular marketing and word of mouth, there are also some important similarities. One of them is the power of the use of a third party. Of course it's nice if you say how great your company is and how wonderful your products and services are. But that's kind of like your mother saying you're such a nice person. It's not that it's not true. It's just that the source isn't considered to be very objective. A third party is. It doesn't necessarily mean that the third party is completely objective but at least it's considered to be at least more objective than your mother, or your company, or you.
In everything we do, we seem to have a natural tendency to follow the people around us or people we look up to. Since the latter aren't always present we usually reside to the people around us. Another tendency most people have is to distrust the seller or at least question the truthfulness of what they're saying. These two tendencies combined lead to a situation where almost all our purchases are driven largely by what the people around us say and think about certain products and services. When the selling party advises you on a certain purchase he or she usually has an interest in making a sale and therefore may not be completely objective. When a neighbor gives you advice, you don't worry about this and therefore you find it easier to trust him. Your neighbor just served as a third party.
We generally tend to like testimonials better than commercials, probably because they don't involve hard selling, or at least not to the same extent. The impact of a good testimonial is a lot bigger than that of an advertisement. Especially when it is delivered by someone we know and respect. So the point is to find a third party that can endorse you or refer people to you - preferably someone that has credibility. This point is well understood by many network marketing companies. After decades of aggressive growth this industry still deals with something of a credibility issue. Of course to anyone that has done their due diligence, the validity and opportunity of network marketing should be crystal clear. Unfortunately for many individuals in the industry, most prospects haven't done their due diligence and wouldn't even know where to begin. That's where the importance of third party credibility comes in.
Some network marketing companies have earned endorsements from people that are widely recognized as successful and are using their influence to boost company growth. They know how people will react to an endorsement by a world famous millionaire or even billionaire; "If successful people like that say it's OK, it probably is...” This phenomenon can be seen in every business, in every country and in every city. The opinions of the movers and shakers in any area just seem to have more effect on people. The point is whether you're in network marketing or in a traditional business, using third party credibility can greatly improve your results. Unfortunately very few people seem to actively use this strategy.
If you are in business for yourself you can at least see if you can take advantage of this. Get some testimonials from your existing customers, especially from those customers that seem to have some influence in the community.
Try to find out what kind of person would be good match for your prospective customers. Determine some characteristics and then search your existing customer base to see if you can find any people meeting these criteria. If you do, simply contact them and ask them if they would help you out by sharing their story. In most cases you won't have to compensate them for this, but it wouldn't hurt if you did a little extra to make it worth their while. After all, you're asking them to help you out.
If you can't find a suitable candidate amongst your existing customers, try the rest of your network. Perhaps you can find some people there that aren't buying from you yet, but would be happy to become your customer and endorse you. In this case you would probably have to do a little more in the form of compensation to sway them.
Perhaps you could throw in a discount or provide a part or all of your service free of charge. Yes, this will cost you some money, but it's probably a lot cheaper than running an ad in the local newspaper. And it will probably generate a lot more business for you.
Posted by billenross at 08:24 AM | Comments (0)
August 10, 2006
Constructive Life vs. Destructive Life
Which life do you lead? Do you consider your life to be constructive or would you describe it as destructive to you and all around you. Both result from a chain reaction, one leading to a downward spiral and the other leading to an upward spiral.
Living a Destructive Life...
What do you remember about your childhood, early adulthood? Is it failing exams, being told off for not going to school, failing your driving test, leaving your first job because you kept making mistakes and thought they would probably sack you anyway....?
This perception of your early life can only lead to a negative self image. Your subconscious mind constantly focuses on these negative situations. When a new situation comes into your life, say you get a new job; your subconscious gets to work analyzing this new set of information. It takes it apart and compares it to what has gone before.
'...only stays a maximum of 18 months in a job so will have to move on in a year or so.'
'...had trouble with the boss in most past jobs so will have trouble with this one.’
'...got on with colleagues for the first six months then relationships went downhill so will have problems with colleagues by the end of the year.’
Your subconscious mind does not rationalize - it simply takes the facts that have gone before and acts on them. In this case it sees a new job as something temporary and tells your conscious mind that you should expect all of the problems you have had before.
This leads to a negative perception of your job. A negative perception leads to lack of confidence, lack of motivation and ultimately depression. What chance does your new job have - none! This will impact on your wider life making it harder and harder to get what you want in life - so you sink deeper and deeper into depression.
Living a Constructive Life
What do you remember about your childhood, early adulthood? Is it playing with friends and siblings, holidays you have enjoyed, getting a mention from your teacher because you took an injured dog you found in your garden to the vet, getting your first job...?
This person's subconscious mind is very busy! Busy relating new situations to all the good things that have gone before! If this person decided to set up their own business their subconscious would be saying something like this:
'..Well this is new but I have been successful in my career so far so I will just use those skills and experience to succeed in my business.’
'..I will have to find new customers but that is OK because I have always been very good at developing customer relations.’
'..Once I am up and running I will need new staff but that will be fine because I have always got on well with the people reporting to me.'
What do you think is happening in this person's life? Because they are focusing on success, they are looking forward to achieving it. This makes them feel motivated, which in turn leads them to take action. This action gets results so they feel more motivated (and happy!) and so it goes on.
Which life are you leading?
Posted by billenross at 08:25 AM | Comments (0)
