May 12, 2008
How To Use Postcard Marketing
Finding new customers can be difficult, and costly. But once you have a satisfied customer, one of the techniques to keep in touch with them is through post card marketing. Using direct mail postcard marketing, you keep in contact with your customers, to let them know that you appreciate them. You will stand out of the crowd, because this technique is not used by many marketers. This can result in repeat sales, for a long time to come.
Using direct mail postcard marketing is a great way to make sure that your customers keep coming back to you. There are a few things that help you to provide the attention your customers deserve. First, get as much information from them as possible. If you do not know your customer's name or email address, it’s difficult to provide the customer service needed. Finding out the basics like name and email address, and their mailing address, is vital so that you can keep in contact.
However, to have the best success with direct mail postcards, you have to go above and beyond. Building a relationship with customers goes a long way in the business world. By opening up, you are showing the customers that you care about them and their needs and that they can trust you. It is difficult, if not impossible, to build a relationship from one direct mail postcard. That is why it is crucial to have a regular follow-up with your customer.
Going the extra mile, using direct mail postcard marketing, differentiates you from the "also-ran" marketers. It makes it very obvious that you are providing quality service to your customers. It also shows them that they are of utmost importance to you. You can do this by sending your customers special offers for upcoming products, and providing them with discount pricing for being a premium customer.
Throughout the process of following up with your customers, it is vital that you make your postcard design consistent with your business image, to establish and increase the recognition of the postcard, thus increasing your response rate. Color postcards, including photos, will also increase your response rate.
Direct mail postcard marketing is a great way to keep customers informed of upcoming deals and new products, while providing quality customer service at the same time. Return customers are to be valued, so it is vital that you let them know they are valued. You can do all this and more with direct mail postcards.
Posted by billenross at 05:38 PM | Comments (0)
November 23, 2007
How To Use Press Releases
If you've ever felt reluctant to submit a press release because you weren't sure how to write an effective release, pay attention to the following advice. Writing a good press release is simpler than you may think.
A good press release is essentially a good news story. Any time your business releases a new product or does anything newsworthy you should create a press release to tell the world about it. The press release will be welcomed by journalists and internet writers whose job it is to educate and inform. They will either use your press release intact or use it as the basis for an article that they will write about your news and your company. The result? Publicity, credibility, and a stream of customers.
Therefore, you'll want to write as many press releases as you can. A good press release can be more valuable than an advertisement, generating more potential customers.
The elements of a good press release include three essential parts, the headline, the introduction, and the body. It is recommended that you put a lot of thought and attention into the headline. It should be informative and make the reader want to learn more. The introduction is short and interesting The body contains all of the who, what, where, why and when answers that a good news story requires. Since good news stories are people centered, these elements should be focused on the people aspect of the story.
Take care that the press release is timely, relating to something that has just occurred. It should also be brief and to the point, around 400 to 500 words in length. Be sure that the grammar and the spelling are standard and correct or else the press release will not be published. Lastly, make certain that the press release is factual and truthful.
It's a good idea to keep the paragraphs of the body short, about three or four sentences in length. This length will make the press release easier to read. Also, it is wise not to send extra material such as photos with the press release. If photos are important they can be posted on a website which is referenced in the body of the press release.
A couple of additional elements are commonly included at the end of good press releases. A short "about us" section provides some background information about your business and yourself. Some media contact information gives your contact person the information they need to be able to contact you.
The press release traditionally should close with the symbol, "###," which signifies that it is complete.
Posted by billenross at 05:34 PM | Comments (0)
September 27, 2007
Powerful PowerPoint
In the hands of a skillful communicator, PowerPoint can be a great tool. Unfortunately, there are many who use PowerPoint poorly. A report in the online Wall Street Journal claimed that millions of dollars are being wasted each day due to bad presentations. Whether this is a realistic figure or not, most people have had to suffer through poor presentations at some stage.
The most common mistake in PowerPoint is using too many words. Research suggests that having lots of words on the screen to match a spoken presentation increases the cognitive load on the brain. The end result is that the message actually becomes less clear. Using lots of words can also tempt the presenter into using the slides as a teleprompter. If this is the case, it would be better to write the points on cards and not show them to the audience.
A related problem is using too many bullet points. Again, your key messages can become lost if you have a vast variety of bullet points. Some commentators suggest that you should have no more than six bullet points and the number of words per point should be restricted to a maximum of six. A good guide is to write your points as ‘headlines’.
There are others who suggest that a presentation can be better with no bullet points at all. Because PowerPoint is essentially a visual medium, many advocate using one key message per slide mixed with the use of interesting and relevant images. In fact, slides which contain only an image or a collection of images with no text at all can often make a powerful statement. The beauty of PowerPoint slides is that they don’t cost anything, so you can use as many as you want.
A poor choice of background is another source of aggravation for audiences. If you are going to use text, it needs to be seen. A busy background or one that doesn’t provide enough contrast between it and the words can lead to text that is unreadable. Distracting backgrounds can be used if the text is placed inside a text box with a plainer background that allows it to be read. Another cause of unreadable text is using a font size that is too small.
Some people seem to be natural presenters. However, the good news is that the skills to construct a good presentation can be learnt. Even a mediocre presenter can shine if they put the effort into designing a winning presentation.
Posted by billenross at 06:28 PM | Comments (0)
September 18, 2007
How To Find Good Clipart and Photos For Your Projects
Whether you are writing an ebook, putting together an HTML newsletter, or setting up a personal web site, you may find that you need good, quality artwork, either illustrations (clipart) or photos.
There are generally two problems you may encounter when you look for clipart or photos online. The first problem is finding something that you can legally use. If you do not know that you have the permission to use a piece of art, then you probably do not. You can use work that you have purchased the right to or have been given the right to use. You cannot use your favorite cartoon character or a professional photograph of your favorite singer.
The rule of thumb in looking for graphics online is to look for royalty-free clipart and photos. This means you may use the work without paying a continuing royalty fee for use. You may receive the right to use the artwork free of charge, you may pay a fee to access such artwork (say $15.95 a month for unlimited downloads), you may pay for the right to use that particular piece, or you may agree to link back to the creator's site in exchange for the royalty-free use of the artwork.
The second problem with finding clipart and photos online is that good royalty-free art may be more expensive than you would hope. This is changing rapidly as sites like StockXchange, iStockPhoto and Dreamstime make it easier for photographers to sell their work and for consumers to find clipart they need.
The key to finding exactly the right art for your project is to have a very good idea of what you are going to need before you start. Think about color, shape, size and resolution (whether it will be printed or posted online makes a difference).
While you cannot predict exactly what you want without looking at some art and having an aha moment, you can know in general what you are looking for. When you find the right art for your project, try to get a low-resolution file (sometimes called a comping image), to try in your layout. This image cannot be used in your project and will have a very large visible watermark on it but it will allow you to see firsthand how it will look.
Especially if you have selected a fairly expensive image, this is a crucial step in deciding whether you have found exactly the right image for your project. It is surprising how often the "perfect" image looks positively awful once it is placed.
The most important thing may be to realize that you are not going to find the "perfect" image and just go for what you believe works. You may find something that looks great, but your are tempted to keep looking to see if anything else can be found that is better. The advice is don't!
Decide what you need, find something that fits the bill, and move on with the rest of your project. Otherwise you may spend a waste a lot of time searching for something that may not exist. The biggest obstacle to finishing a project on-time and on-budget is trying to go from great to perfect, when great is usually good enough.
Posted by billenross at 07:55 AM | Comments (0)
September 09, 2007
Ads That Make You take Action
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As it turns out, all of our spices were 'ok', but I'll bet the next time we shop for spices, we're drawn to McCormick before Durkee.
Posted by billenross at 07:58 PM | Comments (0)
June 27, 2007
Print Advertising
Over the years, the Internet has become the primary means of trying to sell products, services, or information for many marketers and businesses. However, as popular as the Internet is, it still may not be the most profitable way to advertise or sell.
In our modern day of high-speed technology, many seem to forget that the tried and true method of direct sales marketing through print advertising can still prove to be the most profitable way to go.
Why is this you say? It's because basic human nature has not changed, nor have human buying triggers. Having something tangible in hand that can be touched is still trusted more than words or images thrown up on a computer screen. In spite of the Internet's capability of reaching out to multi-millions of email addresses or viewers in a matter of minutes... a printed circular or flyer in hand still holds more credibility.
Think about it. When you get a printed circular or flyer that you can hold in your hand... you tend to look at it as something real that is produced by a real person whom you can identify with. You don't generally look at it as some unknown face or entity hiding behind a computer screen trying to scam you.
It seems illogical that so many marketers and businesses are unaware of, or have forgotten this old proven method of advertising and selling. Printed forms of advertising and direct sale pieces have stood the test of time, and have proven itself over and over again against everything that has come and gone.
With direct sales, you don't have to worry about getting traffic to a web site, search engine optimization, black hat, white hat, or any of the other online techniques you see touted. People coming online to your web site after reading your printed direct sales piece are generally looking to buy the product or service offered.
The World Wide Web, or Internet should wisely be used in combination with direct sales as an extension of your advertising and sales efforts... not as your primary medium. More people who are ready to buy will find you through direct sales than they would just surfing the internet to see what's available amid the billions of web pages.
A printed advertising or direct sales piece is really much easier to produce than a web site... wouldn't you agree? All it has to do is make people aware of what is available, the cost, and where to get it. If the offer is located in a physical building, then give the address and times of operation. If it is located online, the give the web site addresses. It's just that simple.
Most internet exclusive advertisers will likely see their sales efforts pay off in a much greater way by combining print advertising and direct sales with their online methods. Once a printed direct sales piece establishes credibility, a web site would only need to highlight benefits and give access to the offer.
Now that you realize the benefits and advantages... do yourself and your business a favor, and make print advertising direct sales an important part of your financial well being.
Posted by billenross at 09:08 AM | Comments (0)
January 12, 2007
How To Promote Your Business By Speaking in Public
As an entrepreneur, public speaking has to be one of the most effective ways of marketing yourself. There are countless opportunities out there for you to get yourself in front of your target market. There is no better way to have a captive audience full of prospects. It is the fastest way of establishing yourself as an expert.
You don’t have to be a professional speaker to speak in public. Just doing a reasonable job is better than not doing anything at all.
Prospects are much more likely to engage your services if they’ve seen you speak. Let’s look at the following example. Say you were looking for an accountant. Would you be more inclined to trust someone you had found in the Yellow Pages, or someone you had heard speak knowledgeably at the local Chamber of Commerce?
Look into opportunities in your local area where you can offer to speak for free. Professional associations, networking groups, Chambers of Commerce, educational bodies and Rotary Clubs are all potential public speaking venues. They often look out for speakers for their events, meetings and workshops.
Also research the audience that is going to be at your talk. For example, what industries are they likely to represent? Are they from large or small companies? What would interest them? What angle should your presentation take?
When it comes to finalizing your speech topic, be sure to make it sound enticing and interesting. People often decide whether to attend a talk based on just the title so put some serious thought into this.
Practice is key to coming across in a professional manner and reducing nerves. Write your speech out in full, but never read it verbatim. Have an outline prepared and available for you to refer to.
Check with the event organizer how long you have for your talk. Include timing in your practice runs. There is nothing worse than having a speaker run over time.
Get the most mileage out of your presentation by having some promotional material at the back of the room, for example some business cards, flyers or brochures that people can take with them if they wish.
You can be even more proactive and set up a newsletter before starting to give speeches. At the end of your presentation you can encourage your audience to sign up for your newsletter in exchange for a promotional gift or free e-book. That way you have also added valuable contacts to your database.
Many entrepreneurs swear by public speaking as a way of building and maintaining a steady stream of clients for their businesses.
Posted by billenross at 11:32 AM | Comments (0)
May 21, 2006
BRANDING - It's NOT Just for Cattle Anymore
It is said "you can't judge a book by its cover." But people do. It is the packaging that sells it. The title and design of the cover will make all the difference in its appeal. You can do the same to develop a big booming business with something called BRANDING.
Branding is the immediately recognizable "ah-ha there it is!" That is what you want in your product and especially your business.
People may see it as in a picture, or hear it in a phrase that identifies the product or service as the one that focuses on them and their desires.
Upon entering the brain through the eyes, ears, or both, good feelings are triggered and drug-like chemical reactions in the body flood all nerve receptors with desire for the product.
Branding is a form of mesmerism by easy memorization to your prospects, who then become customers because when they go to buy the product they think of you.
You get famous through branding. The brand is you, how you get known, how you get success, and how you will get to charge more for what you have or do.
The jingle they cannot get out of their heads screams at them to buy and try your product.
It is a response, not a choice, because people know what they know, and through branding what they know is your product.
Branding makes your product sexy, seductive, irresistible, and "must have."
Things such as USP (Unique Selling Proposition or Unique Selling Point or Unique Selling Position or Unique Selling Presentation) also called UCA (Unique Competitive Advantage) distinguish you from your competitors. It's all about BRANDING!
The brand, the symbol of your uniqueness, gives you the advantage by sticking in people's minds. Branding pushes you ahead of the pack. You want to hook and reel them in.
Coming up with tactics for branding is your chance to be creative. Come up with an overwhelming benefit of your business above what other businesses have and make it catchy. Make it sing an opera, dance the twist, and sparkle like fireworks. This is what drives your marketing into the minds and hearts of your market.
Be bold, be different, one-of-a-kind, outstanding, magnetic! Use branding to be what only you can be and people will buy when you fill their need.
Here are some things people need:
They need things FAST.
They need things that make them FEEL GOOD.
They need things that ELIMINATE PROBLEMS.
They need things that ACCOMPLISH GOALS for them.
They need things that FILL VOIDS in their life.
They need SECURITY.
They need to BE IMPORTANT.
They need GUARANTEED RESULTS.
They need LOVE.
They need BARGAINS.
They need HOPE.
They need RELIEF.
They need a FRIEND and ALLY.
They need to SURVIVE and THRIVE.
They need YOU to FULFILL THEIR DREAMS.
Satisfy any of these cravings once for your customer and you can add one product after another to your business and the customer will buy. It will be because YOU are the brand the customer has gotten to know with fondness and learned to trust.
Get personal with customers and keep in contact. When Dave Thomas started doing commercials for his Wendy's Restaurants, the business revived from its slowdown because people could see what a likable guy he was.
Take what you do and present it to the public over and over in advertising and promotion and prove it in performance to your buyer.
Let's say your business fills the need in people to have what they want fast. Here are a couple successful slogans that went far to brand these companies. For Domino's Pizza - "30 minutes or it's free." For Federal Express - "When it absolutely, positively has to be there overnight."
Such branding made an impact, made a reputation, and made sales. If you want to establish yourself in business, you can have no better strategy than branding. It is how cotton swabs become Q-tips, how tissue became Kleenex, how a copy became a Xerox.
Branding is what makes franchises so successful. You pay a lot of money for a franchise because if you work at it, it is sure to work, because it is already branded. McDonalds Restaurants are found worldwide as well as next door.
Brand yourself, your business, with the right ideas to motivate and excite, and whenever people think of your product or service, they will think ONLY OF YOU!
Posted by billenross at 01:26 PM | Comments (0)
May 20, 2006
If I Had Only Known Then What I Know Now!
Hindsight, we all know only too well, is a wonderful thing. For example, if we had only known that the ceiling on membership at a popular site was going to be subscribed so quickly - we would have joined up the minute we heard about it.
If we had only known that niche marketing was going to be so wildly popular we would have focused on that instead of MLM.
If we had only known that Google was going to change its algorithm and the rules of AdWords were going to change we would have...
Stop.
Stop, stop, stop.
In the world of Internet marketing, you can safely bet that the only constant is the rate of change! There's always news of the latest product dropping into your email inbox. There's always another promise of quick and easy money. Google will keep changing its algorithm, and new search engines are quite likely to pop up to challenge Google.
What can you do about this? Four main things:
(1) Continue To Educate Yourself.
Understand that those who rise to the top of any field - whether it's internet marketing or something else - are good at what they do. This means that they never stop learning. There are always new materials, new techniques and probably new 'experts' showing the way.
Most of us learn in three main ways: (a) from experts who specialize in a certain niche related to our field; (b) from others who are following the same path as we are, and (c) by trial and error, from our own results.
You will find that the more you immerse yourself in the world of internet marketing, the more you will be able to analyze which products, services and opportunities are right for you.
(2) Focus. Pick One System And Give It A Fair Go.
Countless people who start out on the internet with high hopes follow the same pattern. They get excited about a new product or system. They throw themselves into it and invest long hours (and potentially quite a bit of money) in getting it up and running. It might be e-books sold from mini-sites; it might be setting up an eBay business; it might be directory-type sites with text manipulators; it might be AdWords or content sites optimized for AdSense.
Then one day they get wind of another new system (probably one created by someone who claims "the gurus are angry with me for giving away all their secrets..."). Discouraged by the lack of results with the first "opportunity", they decide to let it rest for a while and try the new one. Back they go into the cycle of try-the-new-product, get-discouraged, discard-it-and-try-the-next-thing.
And so it goes on. Months pass. Perhaps years pass. They struggle to pay the credit card bills mounting from buying into every new system that comes along... with very little money coming in to offset their 'investment'. As they look back, they start muttering "If I had only known then what I know now..."
If you can recognize yourself in this scenario, the good news is this: Now you DO know better. You don't know what the next new product will be that's going to set the internet world abuzz, but you do know enough to choose a system that's right for you and stick to it.
(3) Take The Time to Plan.
Give yourself from two to four weeks to regroup. Go through all the products you have on your shelves or on your computer. Make a list. Decide which products you now know (so wise with hindsight!) to be worth keeping. Then analyze the 'keepers' and pick on the best system for YOU to use at this time. (This will depend upon your level of knowledge and which one you would enjoy most. Work with your strengths.)
Finally, devise a game plan. You are going to focus on this ONE method and devise a practical time-line to achieve results. Don't be in a rush. Make sure you give yourself enough time to see it 'take hold' so the money starts flowing in. That will give you the motivation to continue.
Clear the decks, physically as well as mentally. Put all the products that don't fit in with your plan in boxes or on disk for safekeeping. You may return to them one day, but if you've chosen the system that's right for you, you probably won't.
4. Don't Get Distracted by New Products.
Resolve to buy ONLY products or services that will save you time or money in implementing the system you have chosen. Never buy anything on impulse. Print out the sales letter, read it through, then put it aside. Read it through again the next day. Does it still seem so appealing? Check out a few forums to listen to the buzz. If a product doesn't deliver, you'll soon hear about it. If it is exceptional value, you'll hear about that, too.
Some questions to ask: "Will this help me to streamline the business I have chosen? Is it worth the money? Will it make a significant difference?" And above all, "Do I need this, or is it just another distraction?"
Resolve to make this the year you will succeed. No more pocket change. No more "If I had only known..."
You DO know.
So make it work.
Posted by billenross at 10:14 AM | Comments (0)
May 13, 2006
Myths and Misconceptions About Starting an Online Business
Are you trying to start an online business? Are you overwhelmed with the many online business programs available or concerned that you'll lose money by investing in them? While many offers sound too good to be true, there are some very good ones available - but how can you be sure? Learning to read 'between the lines' will better prepare you for what's really involved.
Here are some common phrases used to promote online businesses and what they really mean:
#1 - Simple & Easy
Simple and easy depends on who's speaking. A doctor may tell you it's only a 'simple procedure' but that doesn't mean that you should attempt it yourself.
Many online businesses ARE simple to operate. If you understand how it works you will be amazed at the simplicity - but getting to that point will require time and experience. You may just need to try a few to get a 'feel' for the business before deciding which one is easiest for you.
Those who have learned from experience can look back and see how simple it COULD have been if they'd known what to do all along. Finding a trustworthy guide can be a great assistance to your business efforts.
#2 - Anyone Can Do This
Sorry - starting a business of any kind is stressful and requires a learning curve. If you are attempting an online business out of desperation or the belief you will make easy money you will face enormous obstacles. On the other hand, if you are truly seeking a business you can learn, work at and make a living from, you will find something online that fits your needs.
Studies of successful business people concur that those who make it have common qualities of persistence, patience and desire. These qualities are essential when trying to start an online business - do you have them?
#3 - Turnkey
The term 'turnkey' use to mean that a business was set up and ready to go. You will find the term in business classifieds where the new owner can just step in and start running the business. Unfortunately some marketers use the term to suggest a business is fully automated - that there is no work involved.
There is always work involved. If the business really is turnkey than you will begin work right away because it has already been set to go. If you want an automated business you will have to do the work to make it automated. Either way, nobody is going to give you an automated, turnkey business that makes money - they had to do the work, so why would they share it?
#4 - It Won't Cost Anything
You absolutely CAN set up an online business with no money, but be prepared that a combination of no money and lack of experience will stifle your efforts immensely.
Most individuals who start or run a business with no money have learned how to make use of the best free techniques through experience. They have paid their dues by trying businesses that cost money. They have spent time in and around their industry or market and they've been able to see where they can cut costs.
If you are prepared to spend a LOT of time researching before starting your business you may be one of the few who does it right the first time. For most people though, expect to pay something towards your online business education before seeing results - you just can't buy experience.
Online business obviously has its share of work involved, but finding the right one has enormous payoffs many people are willing to sacrifice time and money to achieve. Running your own business is satisfying and can give you more time to do what you really want to do in life.
Creating a successful online business is within the grasp of nearly everyone who is prepared to stick to it. Face the task of starting your business with realistic expectations while continuing to dream big and you may just surprise yourself!
Bill Enross
Posted by billenross at 04:23 PM | Comments (0)
May 11, 2006
Seminars - The Real Deal
Do you want to know the quickest way to fast-track your way to success? Do you want to shorten your learning curve by years? The answer is simple. Attend a seminar.
Seminars provide the opportunity to learn from the best. Those who put on a seminar are there for a reason, they are very good at what they do. They offer their expertise willingly to anyone wishing to listen to it, for a price of course.
Let's look at four solid reasons why seminars pack the most punch for your learning dollar.
1. You will learn more in a day than you will in a month. Seminars are designed to give you the maximum amount of information into a predetermined period of time. Seminars can range from a couple of hours to a full week retreat.
2. As mentioned before, you get to learn from the best. You get to sit in the same room with an expert and listen to them share their wisdom and knowledge. It's a shame that many people cannot see the opportunity in this. An expert knows what information to provide to achieve maximum results in the least amount of time.
3. You are right there in the room with no outside distractions. No phones, no television, no kids yelling. We learn best from direct experiences. What better way is there to absorb information quickly than being a part of the action? Why do people go to the movies? Maybe it’s because they want to watch the movie in a room without any outside distractions. A movie theater provides them the environment to focus and absorb what is being presented to them.
4. Seminars provide tools of the trade. It may be a workbook or a physical product like a software CD. It may be included in the cost of the seminar or it may be offered for sale after the conclusion. Many people underestimate the value of these tools. These products were designed to help you continue and re-enforce what you have learned from the seminar. Why spend the money to attend if you are not planning to put the information learned to good use? If the seminar provided value to you it should be a sure bet that the book, workbook, audio or video series should also have value.
Take the time to attend at least one seminar this year. Whether you are looking to improve your life, make more money, plan for your retirement or even learning how to tie fishing flies. Someone is out there willing to help you achieve your goals with the tools in hand to get you there as quickly as possible.
Bill Enross
Posted by billenross at 03:56 PM | Comments (0)
May 08, 2006
How on earth do you choose?
Just a quick note to let you know about a marvelous new free
online tool.
It helps you make really tough decisions surprisingly quickly and
easily.
I really like it...
Let's say, for example, you want to expand your Internet
business. You can't decide which project to do next from among
the following:
- Write an ebook
- Write a special report
- Build multiple AdSense sites
- Create autoresponder courses
- Build a large website
- Start a forum
- Learn PPC arbitrage
- Start a blog
- Build multiple blogs
- Outsource a project
You can go round and round in circles weighing these things up.
It could take you ages to make a decision - especially if you're
a perfectionist and worried you might make the "wrong" decision.
This new software comes to the rescue.
You simply use the problem solver, the decision maker.
There's no trickery. It doesn't force-feed you answers. You make
your own decisions, based entirely on the information you type
into the software.
Here's how.
- Go Here
- Type in the choices you're trying to sort out in your mind.
- Enter your own factors, weighting them according to your own
situation.
- Score how well each choice meets each factor. (It's easier to
do this than it sounds.)
This new software works like magic.
It can take an incredibly complex question and reduce the answer
to a simple bar graph, showing you which course of action to
take.
People are using it to solve all sorts of business and personal
problems.
Want to decide...
- Where to go for a vacation?
- Which web host?
- Which topic for your new website?
- Which career for your child?
- Which woman/man to wed?
- Which employee to hire?
- ...and almost any other decision you need to make
Try the decision maker for yourself.
What's really amazing is that it doesn't cost anything.
You'll love it...
Bill Enross
Posted by billenross at 09:19 AM | Comments (0)
May 04, 2006
How to Write an Effective Newsletter
Printed newsletters are a really easy way to contact your prospective and current customers. They can even increase your sales while reducing advertising costs. Research shows newsletters get four times the readership of adverts or brochures, and customers are seven times more likely to buy from you than an average member of the public. A good newsletter can improve name recognition and brand awareness, establish your authority in your field, and differentiate your business from the competition.
Make the layout of your newsletter inviting. If it looks too packed with information it may seem hard work to read. Break up the copy with plenty of space and keep articles short. Use intriguing titles or ones that suggest the article provides quick and easy shortcuts. Also use photographs or cartoons on the cover to draw people's attention.
Choose your articles carefully so that each one promotes the correct image of your business. Decide whether the article is to reflect your expertise, customer care or some other aspect of your business. If you are not sure which areas are important and of interest to your customers slip a survey into your newsletter.
You should start the article writing process by deciding what specific results you want from the article. It may be to introduce a new product or service, or to counteract what a competitor is claiming, or to highlight why a customer might be interested in a special offer you have.
A good newsletter will have a longer shelf life than adverts and are more likely to be passed around to prospective customers. Get a balance between generic articles that would be of interest to your wider client base and those specifically about your products and services. Do not waste effort and space producing articles that are unrelated to your field. Also check that the views expressed in articles are unlikely to offend your customer base.
Try to keep copy simple and as jargon free as possible. Use short sentences. Involve the reader by asking questions. How could your business benefit from this advice?
A profile of a customer can show how your product or service is used, the results that it can produce, why someone would purchase from you, and what they are planning to do in the future with your assistance. If they are prestigious clients the article will give a positive reflection of your business as well as providing them with some useful and free PR.
Generate new leads by offering a free subscription to your newsletter on your business's marketing materials. Emphasize the news content and useful advice, and how it could benefit your prospective customer. Only a few of those who sign up for the newsletter will be time wasters. It is possible that as many as 80% could be converted to customers within six months. Without the constant contact that the newsletter offers they could drift into the arms of a competitor.
Bill Enross
Posted by billenross at 08:03 PM | Comments (0)
April 25, 2006
The Secret of Doing Without Doing
Of all the self help books, tapes, and CD's I've purchased in my lifetime, there has only been one that had a profound effect on both my personal life (how I feel on the inside), and my finances (which sometimes has a very big effect on how I feel on the inside!).
Dr. Robert Anthony's 6 week audio course changed my life for the better, and it did it quickly. Here is an excerpt; it will give you a small, but clear peek into the mind of an amazing human being.
One of the mistaken certainties or misconceptions most people operate under is that you get what you want in life by what you DO, or through the actions you take. Most people believe that the DOING or action part is what makes things happen. However, this causes you to create in reverse.
Let me explain. The reason we put a lot of emphasis on action is because we do not understand the power of our thought.
If you analyze it, 90% of most people's actions are spent trying to compensate for inappropriate thought. The Chinese philosopher Lao-tsu said that, "In the practice of the Way, every day something is dropped. Less and less do you need to force things until finally you arrive at *non action* When nothing is done, nothing is left undone".
What he is talking about is *doing without doing* The problem is that most of us are preoccupied with "doing". Unfortunately most of our doing usually involves struggle. In the western world we are conditioned to be action oriented, so we place a tremendous value on doing. We are so busy doing that we do not realize that all this "doingness" causes us to create in a reverse fashion.
Most of our actions are out of fear, worry or doubt because we believe nothing will get done unless we DO something.
In other words, we are trying to force our desire into manifestation through action. If your decision to DO is dominant, then you will not focus on what you want to BE in the present moment. This causes you to miscreate because BEING is the first and most important step in the creative process.
Here is the secret. It is not your action that makes things happen, it is your intent. You can reduce the need for action to a very minimum by allowing yourself to focus on what you desire until you feel the positive energy begin to move within you. This energy is not based on doubt, fear, anxiety, worry or need. If you focus on what you want instead of what you don't want, you will know when it is time to take action. And when you do, it will be effortless. Doors open and the entire universe will conspire to assist you in your desire.
Put simply, you should take no action on anything until you have visualized your desire and made it real enough in your mind that your next action (step), whatever it is, seems like the most logical step. How can you know the next logical step? Here is the test that you can give to yourself before taking any action. If you focus on what you desire and still feel overwhelmed or anxious, then you are not ready for any action. You know you are ready when it feels like the next logical step is effortless. There is no effort, no strain, and no pain. What we want to do is to use the leverage of energy, the same leverage of energy that creates everything in the universe.
However, we are so caught up in the reality of WHAT IS, that we feel we must create everything through mental effort and physical activity. Have you ever seen people who seem to have all the wonderful things in their life without much effort? It almost seems like they have an advantage over everyone else. Then you see the people who work the hardest usually have the least. That doesn't seem fair does it? But that's the way the universe works.
Unfortunately, those who work the hardest usually have the least because they haven't learned the leverage of aligning their energy. They are going about creating their lives the hard way. They are trying to use their actions to create what they want. We have also been programmed that in order to have what we desire we must work hard. How many times have you heard - "No pain, no gain." The implication is that if you want to make something of yourself, you must work hard. The message is clear - if you are not hurting or struggling, you are not moving forward.
But here is the truth - anytime you are struggling you are miscreating. Anytime you feel pain or struggle, your magnetic point of attraction is directed to that which you do not want, rather than to that which you desire. Read it again! Actions are necessary, but they are the last component of the creation processes. Actions cannot be used effectively to initiate results, because initiation is the function of BEING, then thought, then action.
Remember, the creation of anything is through your vibration. Everything vibrates, and it is by that vibration that we harmonize and attract experiences to ourselves. So before you act or do anything, first ask yourself, how am I vibrating? How do you tell?
You tell by how you FEEL. Your feelings show you your vibration. How you feel determines what you attract. When you use the process of creating by only focusing on what you want instead of what you don't want, you will see that the universe will provide a different set of circumstances for you that requires much less action. This puts you in a state of "doing without doing" or action without effort.
Copyright © 2004-2006 Dr. Robert Anthony. All Rights Reserved.
Dr. Robert Anthony - Know How To Be Rich
Bill Enross
Posted by billenross at 09:26 PM | Comments (0)
April 17, 2006
How Much is Your Time Worth?
How much is your time worth? Not sure?
Ask any part-time employee and they will tell you: $9.50/hour (or whatever their wage is). Hourly workers know the value of their time. Successful salespeople who work on commission know the value of their time. Some salaried workers, particularly the successful ones, know the value of their time.
But what about you? It's a different story for the online business owner! You probably work more than eight hours during the day (or night) and then think about your business even when you are not sitting at your computer working on it. And, if it's a passion of yours (and many online entrepreneurs turn their hobbies and passions into a business), then you've got an even greater challenge in figuring out the value of your time.
Maybe you don't know the value of their time. Many people don't, so you are not alone. But it's a calculation that will help you manage your time, so it's worth the five minutes that you will spend trying to figure it out.
The best thing to do is just do a basic calculation: income divided into total hours worked. No, it's not a perfect calculation because it doesn't account for the hours that you spend thinking and it doesn't account for your expenses...but you are also busy enough that a rule-of-thumb idea from a quick calculation is just as effective and takes less time.
It's probably a good idea to make this calculation for a week's worth of time or even a month's worth of time. That way, you will help to smooth out the fluctuations that occur in your schedule and in your customer's buying patterns. This calculation might require you to actually monitor your time for a week. It's a good exercise to do anyway, regardless of whether or not you end up trying to discover the value of your time.
For most entrepreneurs who are just starting out, the value of their time is just a few dollars at best. Don't feel badly if that is the case with you.
Once you have that number, you have a baseline. Now what?
Now you have something to work for. Now you have a goal to shoot for. Currently earning 25 cents an hour? (Don't laugh. Many entrepreneurs earn that when they just start out. It will get better!) If you are earning that much, make it a goal to earn 50 cents an hour, then a dollar, then five dollars. Keep track of your current "hourly worth" in your business planner and use it to constantly remind yourself to build it up over time. That is the American Dream! And you are living it!
Posted by billenross at 10:09 AM | Comments (0)
April 05, 2006
Networking Your Way to Online Success
Forums, groups, boards, and loops; they’re all synonymous for online locations facilitating online networking. Some are entirely public, where everyone and anyone can click to the URL, read the messages and if they have no interest in contributing, they can just lurk. Some require active participation and others require registration before members can participate. These online forums, groups, boards or loops are different from paid membership sites in that there is no cost to network at these websites.
Some are active, some are sleepy. Some are strictly for business related topics; some allow more OT (Off Topics) and social interaction. There are forums for every imaginable topic: Entrepreneurs, International business, Health related fields, Technology, Copywriters, Web Designers, Work at Home Moms, Programmers, Finance, Ebay, Job Seekers, Internet Marketing, Writers, Inventors and Virtual Assistants, just to barely scratch the surface of what’s out there on the World Wide Web.
Time management skills need to be paramount when participating in online forums. You can very easily get swallowed up and spend hours and hours online networking with others who have online businesses, yet you miss real opportunities to get some productive work done!
From a business standpoint, there are two areas you should consider before participating in a loop. It’s always good to have a network of like-minded business people. If you’re a web designer, hang out with other designers. You can help and support each other. If you’re just starting out, you can learn from the pros.
Don’t get stuck though, just hanging out with your own kind. You’re not going to be very successful trying to promote your design services to other designers. This is where balance comes in. Pop into the boards, check new posts of interest, ask or answer questions, then get out. Then move onto groups who need your services or products. Who is your target market and where do they hang out? Go there. Word of caution: Do not go to these forums with the sole purpose of SPAMMING the group. You’ll be tossed out on your ear quicker than you can blink if that is your sole purpose. People like to do business with people they know and trust – or at the very minimum have at least heard of.
If you’re trying to sell your curriculum to a group of home school parents and you just pop in, spew your sales rap all over the boards then expect any sort of return, you’re missing the point of online networking. It’s networking – not advertising. You need to build a rapport with your other “loopies”. Then if a need arises and they know one of their own fellow networkers has that special skill or product, guess who they’ll call first? You hope it’s YOU.
For starters check MSN, Google, Yahoo, AOL, and Ryze. Inside there are literally hundreds and thousands of groups just waiting for you. Start networking your way to success today!
Posted by billenross at 09:01 AM | Comments (0)
April 04, 2006
Can Your Business Survive?
Ralph Waldo Emerson said, "Build a better mousetrap, and the world will beat a path to your door."
But when you're starting your own business, there's no guarantee that your "mousetrap" is going to survive, especially in today's fast-paced business world.
Nearly half of all small businesses fail within the first two years of operation. The number one reason for business failure is inadequate planning. The second reason is under-capitalization.
So before you mortgage your house, or go into debt financing your business, you need to know if your business is going to do more than survive -- you want to know if it's good enough to thrive! Here are three things successful businesses that have stayed in business for five years or longer have in common:
1. The idea. A successful business start-up always starts with an idea. Something that makes your business stand out from all the rest. So how do you know if you've got a good idea?
You've probably got a good idea if you can answer yes to any of the following questions: Does your idea provide the solution to a significant problem for your target market? Does it satisfy a need or want? Does it create an opportunity?
The most successful businesses either fix problems (either real or perceived), or they increase your customer's pleasure. They create a repeat need for a product or service among the target market.
2. The market. Your chances of survival are better if you can answer the following questions with a yes: Is there already a market for your product or service? (It's much easier to fill a need than trying to create an entirely new market.) Can your target market afford to buy your products or services? (If they can't afford it, it doesn't matter how great it is, you won't sell any!) Will your target market perceive your product or service as valuable? (If they want it, but don't think it's worth what you're selling it for, you won't make any sales.)
3. Your ability. Do you have the people, the resources and the knowledge to be able to consistently provide your products or services to your target market? Can you maintain a competitive advantage? Do you have enough manpower? Can you purchase the supplies and materials you need over the long run?
Your first step always is to create a solid business plan. Your business plan is more than an essay on "Why I deserve to get funding for my idea" however. Don't spend all the time creating a business plan and then toss it in the bottom drawer of your desk. Your business plan should be a living, breathing roadmap that helps you make sure you're on course and reaching the goals that you set for your business.
The second step to business survival is getting enough financing. Although the term "bootstrap entrepreneur" describes most small business owners, having enough capital to be able to keep your business afloat is vital to your survival.
When you're creating your financial analysis of your business, make sure you're being realistic about costs and expenditures, so that you give yourself the cushion you need to succeed.
If finding financing is a problem, either because you don't have enough credit or equity, or there are other problems, take the time to look into the resources that are available in your community. There are a wide variety of grants and loans (including microloans) for entrepreneurs, if you know where to look.
Some great resources will be:
-The Small Business Administration
-Local Small Business Development Centers
-Women's Organizations
-Local University or Community College
-Chamber of Commerce
-SCORE (The Association for Retired Executives)
-Nonprofit organizations that work on economic development in your area
Use other successful business models as a guide. When you're getting started, look around. What businesses are successful? Why? What is it they're doing that is working? What attributes do you admire, and why? You stand a better chance of succeeding if you're modeling someone who is already successful.
Find a mentor. Most entrepreneurs have great skills and abilities, but no one does everything well. You probably already know what your strengths and weaknesses are. (If not, there are many resources and tools that can help you figure it out!) Rather than ignoring your weaknesses, find a mentor who can help you either build your skills in your weaker areas, or offer advice for getting what you need.
If you take the time to plan to succeed, you could be creating a legacy that will be enjoyed by future generations, and that other entrepreneurs will look at as a model for building their own businesses.
Bill Enross is a marketing consultant specializing in helping Independent Auto Repair Professionials increase their profits. You can reach him at AutoRepairProfits.com
Posted by billenross at 09:47 PM | Comments (0)
April 03, 2006
Does Your Business Need a Newsletter?
If you are not yet using a newsletter as a part of your marketing efforts then you are missing out on potential and existing customers becoming valuable long-term buyers.
Newsletters provide an effective tool for collecting interested visitors' email addresses and converting them into buyers. They also are a great vehicle for keeping in touch with your most valued contact - previous customers. How?
NEWSLETTERS KEEP CUSTOMERS
When you have a customer buy from you, but no newsletter to follow up, than you are virtually handing him or her back to your competitors. Of course, if the service was good and the product memorable they may come back, but what if you have a new product that your existing customer may wish to buy and they do not know about it? What if they lose your website address? What if they just forget about you? A newsletter will prevent these things from happening.
HOW OFTEN?
That depends on various factors. Some businesses contact their subscribers as often as every day, others as infrequently as several times per year. What works for you depends a lot on what you are selling, what information you can give them, how often your subscribers will want to hear from you, etc.
A good rule of thumb for many businesses is once per week. Twice a month if you really feel that is the most you can do. More often and the customer may unsubscribe or routinely delete your messages. Less often and you're allowing your competition the chance to win over your potential customer.
WHAT DO I WRITE ABOUT?
Are you very informed on the product or service? Do you have a lot of contacts? Can you point out related products or services they might be interested in?
You do not need a long newsletter. A sale alert or announcement of a new service or product can do just as well for some businesses, while others find a tips format more suitable. Industry news or 'How to...' and 'Top 5...' topics are a good idea and always try to make a connection between the newsletter and your product or service. Subscribe to several competitors' newsletters (they will surely be subscribing to yours). Use a free email account to subscribe and see what they are providing their customers.
KEEP IT CONSISTENT
It's amazing the amount of newsletters that abound online. Because of this subscribers can forget which ones are legitimate and which are spam.
Keep your format consistent so your newsletter becomes visibly familiar. Also indicate that the subscriber requested the information and provide an unsubscribe link on EVERY issue. You must do this if you want to limit complaints or spam reports.
Your newsletter deserves time and attention - it is the voice of you and your business and will help you to build relationships with your customers (and potential customers) in a way that no other tool can.
Posted by billenross at 10:05 AM | Comments (0)
April 02, 2006
How a Major Ski Resort Uses Podcasts for Online Marketing
Podcasts are short radio-style audio programs that users of online audio, mobile audio and iPods (or other portable digital audio players) can download and listen to whenever and wherever they like. The Podcast medium is still in its infancy as a marketing medium.
The most effective use in these early days of marketing with Podcasts involves subjects that appeal to tech-savvy listeners. Obviously, that includes topics in computing, multimedia, and high technology.
Another smart approach is to match Podcast marketing with the lifestyle of the target audience. For example: skiers. The target market for a typical ski resort includes young professionals in the 20s and 30s, with an adventure-loving attitude to recreation, and plenty of disposable income so that they can afford the sport. That's right on target for the core market that buys iPods and other high-tech gadgets.
Marketing Sherpa reports that New England ski area Killington Ski Resorts recently tapped into this useful convergence of market niches to create a Podcast-driven marketing campaign.
The challenge was to reach the ideal demographic of young urban professionals, who are typically hard to get at through traditional ski industry marketing media such as radio, TV and magazines. Their lives are cluttered with a blizzard of conflicting media, their attention fragmented and hard to hold.
Killington Resorts communications manager Tom Horrocks recognized that one unifying factor of this demographic is their almost cultish love of iPods and portable digital audio. He decided that Podcasts would be an ideal way to connect with them on their own terms.
Here's how he put the campaign together:
1) Bought software and digital microphones that his team could use right in the office to create Podcasts.
2) Hired a "snow reporter / media writer" to act as a personable and enthusiastic character, to become identified as the Podcast voice of the resort.
3) Developed and produced 3 separate Podcasts: a 3-minute "Snowcast" of daily weather and snow condition reports; a 12-minute weekly "Driftcast" that delivered interviews, tips and stories from the mountain; and a 3-hour weekly music production, more like and FM radio segment, with music appealing to the target demographic.
4) Delivered the Podcasts regularly, on schedule, through popular distribution services including Apple's iTunes online music service, Podcast Alley, and Yahoo!, as well as through the Resorts' own Web site.
The results were impressive. Over a period of 2 months at the beginning of 2006, the Podcasts were downloaded nearly 30,000 times. The downside of Podcast marketing is that it is hard to track results. Once the audio is downloaded, there's no built-in way to measure how the listener responds or takes action.
However, Tom Horrocks is sure the Podcasts delivered a good return on investment. He credits the campaign's success to the flair of the resort's Podcast personality, known as Anna of the Mountain. "She epitomizes Killington: young, passionate, crazy about skiing."
Posted by billenross at 10:01 AM | Comments (0)
April 01, 2006
10 Ways to Save and Make More Money in Business
Don’t you just love Paul Simon? The lyrics to his songs are not only pleasing to the ears, but can be inspirational. Imagine yourself enjoying the warm autumn sunlight while listening to Paul's song, “50 Ways to Leave your Lover”. Now, stretch your imagination just a bit and think about how many "Ways" you can come up with for saving and/or making more money in business...
“The problem is all inside your head
She said to me
The answer is easy
If you take it logically”
So, let’s look at the problem logically for a minute. Here are four basic ways you can increase your profits:
1. You can charge more for your products or services.
2. You can sell more of your products or services to your existing clients.
3. You can find additional clients.
4. You can find ways to cut back on your business expenses.
"Slip Out the Back, Jack" (Simple ways to save money):
So, if you’re on a shoestring budget (and who isn’t these days?), then obviously you need to do everything you can to save as much money as possible, and make as much money as possible, as quickly and easily as possible. Here are 10 simple ideas you can use:
1. Know your target market. Who are your “ideal” customers?
Where do they shop? What do they read? What solutions are they looking for that your business provides? The more you know about your customers, the better you’ll be able to target your promotions towards them, which will increase your bottom line two ways – it will save you spending money on advertising that doesn’t work, and it will increase your sales, because you’re offering your customers what they really want.
2. Get double duty out of any contact with your customers. If you sell products, put your contact information on everything –products, bags, invoices sales receipts. Make it easy for everyone to find you. Give away something free. If you have a Website (and if you don’t, then get one), give your customers something for giving you their contact information. Free Ebooks, reports, or software are all good choices (just make sure it’s relevant to your customers). Anytime you send your customers anything – a product, a newsletter, an invoice –include a coupon or information about your latest products or services. To save money on postage, if you have a brick and mortar store, put a copy of your latest newsletter or an informational flyer in your customer’s bag after each sale.
3. Reward your customers. Set up a reward program. Offer them a reward for anyone they refer who becomes a customer. Or give your customers a free gift when they spend $50 (or whatever amount makes sense in your business). When they’re eligible for the free gift, offer them an upgrade to something bigger or better for a few dollars more. Start a customer loyalty program. Provide “customer only” sales, or promotions. Let your customers earn points, or “magic money” that they can use to redeem your products or services.
4. Get ready for your close-up. When you’re brainstorming about creating a promotion or advertising campaign, don’t forget about your local cable TV channel. You may be pleasantly surprised by how low their rates actually are. Create your own television commercial or infomercial. Although you may not be ready for prime time, you can still target your ad to reach your customers.
5. Get involved in your community. Find a nonprofit organization that is doing work you believe in, and either publicly support their program, or be one of their sponsors for an upcoming event or fundraiser. Use the advertising spot to let people know about the fundraiser (and, incidentally, your business). You could put together an inexpensive ad campaign that will help those in need, increase your visibility and let your potential customers know that you're supportive and aware of the needs of the community.
“Make a new plan, Stan” (Business Planning Basics):
6. Beef up your business plan. If you don’t have a business plan, make writing one a priority. Your business plan is more than just a way to interest investors. It’s a road map that will help you get from where you are now to where you want to be. That old saying, “If you fail to plan then you’re planning to fail” really is true when it comes to business.
"No need to be coy, Roy" (Ask your customers):
7. Get testimonials from your satisfied clients. But don’t stop there. What about creating your own television commercial that you can run in your store? (With a video camera and a little ingenuity, you could even create your own infomercial that shows customers how to use or get the most out of your products or services. If you’ve got a Website, put an audio testimonial on there. (And don’t forget to include pictures).
8. Speak up. Again, keeping in mind who your ultimate ideal customers are and what their most pressing problems are, write an article, offer a free seminar, or offer to be a speaker at local chamber of commerce or other organization or community meetings. Being perceived as an “expert” is a relatively easy and inexpensive way to get the word out about your business, and bring in more customers.
"Just hop on the bus, Gus" (Expand your business potential)
9. Create joint ventures. Even if your primary business is a brick and mortar one, you can still create a joint venture that will help you save money by sharing the costs for advertising. What about creating a special “sidewalk sale” with other business owners on your street or in your neighborhood? Or finding businesses with complementary products or services to yours, and creating a “package deal”? If your business is only online, look for ways you can partner with other businesses – maybe you could create solo ads and promote each other’s products or services in your mailing lists. There are a lot of ways you can save money and increase your client base if you’re willing to get creative.
"Just drop off the key, Lee" (Provide the key solutions)
10. Let your customers know you know what their problems are. It's sad but true that your customers don't care how good your products or services are. They only want to know two things: do you understand what their problems are; and can you solve them. Give your customers the "key" to their problems, and you'll have evangelistic customers who come back again and again.
Posted by billenross at 11:58 AM | Comments (0)
March 31, 2006
Protecting Your Intellectual Property
If you are a small business owner with an idea, an invention or a new product, you need to decide whether or not to create a proactive intellectual property strategy.
What is Intellectual Property? It is any creation of the mind and includes literary and artistic work, inventions as well as symbols, names and images. It also includes any designs you use in conducting your business.
There are two categories of Intellectual Property. The first, Industrial Property, includes industrial designs (and geographic source designations), inventions (patents) and trademarks.
The types of Trademarks are: Trademark, Service Mark, Collective Mark, Collective Membership Mark, and Certification Mark.
The second category is Copyright which includes literary and artistic works. Copyright protects the authors of novels, poetry, films and plays and composers of musical works. However, copyright also protects artists of paintings or drawings, photographers, even sculptors or architects who have designed specific buildings. Protection of Copyright is also extended to performing artists regarding their performances and producers of television and radio programs.
When Should You Think About Protecting Your IP Rights?
Intellectual Property has become big business -- and protecting yours can add considerable value to your company somewhere down the road.
You should think about applying for the appropriate protections if...
*you're even considering going global at some point
*if you will be manufacturing your products in another country
*if your business name, tagline, logo or other work is a key component of your business, your brand or your operational strategy
*if your product is something that is easily pirated and could be manufactured in countries that are known for pirating
Many business owners think they should wait until their business is established and they know that it's going to succeed before deciding to go ahead with IP protection. However, according to the top IP attorneys, that's a mistake that can be more costly in the long run. It's easier and cheaper to protect your rights in the beginning than it is to be involved in a lengthy and expensive court case, trying to reclaim what is yours, or defend against an infringement claim.
Another reason many business owners wait is because international IP laws are often unclear, and the laws themselves change often. And there are differences in trademark systems in the U.S. and other countries. In the U.S., the system is based on use, not registration, but many other countries have registration-based systems.
However, thanks to the Madrid Protocol, the process of protecting trademarks has been streamlined and can save you up to 65% of the filing costs.
Before the Madrid Protocol, you were required to file separate applications for each country. Now, you can file for many with one application.
Another problem faced by entrepreneurs is that there is a time limit -- 12 months in fact, to file for international IP rights after applying for a trademark or patent in the U.S.
If you want to protect your Intellectual Property, and increase the long-term value of your business, consult a reputable IP attorney now. Don't wait until it's too late.
Posted by billenross at 06:32 PM | Comments (0)
March 29, 2006
Sometimes it's Not What You Know But Who You Know That Matters
The difference between 'getting by' at work and being successful is not solely dependent on technical skills or knowledge. We all know colleagues who have strong 'people skills' and not the strongest technical abilities but who nonetheless possess a distinct position of leverage or influence at work. These individuals are focusing on their strengths and use the power of interpersonal skills and networking to their advantage. You can too!
One should never underestimate the power of influence gained through networking. The expansiveness and quality of one's social and professional networks can significantly enhance career potential. How can one go about building a supportive network? This article will explore two practical and simple ways that, when used strategically will yield the results you want to achieve.
The first things to do are collect and organize the business cards from the people you meet so that you have their contact information. Obviously collecting cards is just the first step. Find reasons to send contacts an email, call for advice or to give some information related to their interests. Don't do so incessantly, but regularly - once a week or biweekly is appropriate. It generally depends on the significance of your reason to contact them and their past receptiveness. Take the time to research their company website so you can make relevant connections and based on 'inside track' information of what's important to them.
Keep in mind that just as it is sometimes awkward to reconnect with old friends or acquaintances after a period of not seeing one another, the same is true in regards to building a network. The longer you are out of touch with business associates the more difficult it is to reconnect and get 'back in the loop'. To help you make this a consistent priority, be strategic about your contacts - jot down regular reminders in a planner or electronic organizer so that you don't leave your connections to chance.
Another way to expand and strengthen your network is to invite contacts to an informal gathering or information session that you organize about topics of general or mutual interest. You may facilitate the discussion yourself or bring in a speaker. You could arrange such meetings at a local coffee shop or restaurant - many will set aside a meeting room upon request. On the invitation - whether it be by email, fax or regular mail - outline the proposed agenda and indicate that 'coffee or tea is provided - other menu items are at the cost of participants" - unless of course you are able and willing to cover the entire bill! This can be a relatively low-cost way of meeting with contacts and sharing ideas.
This intentional way of meeting your contacts on a regular basis strengthens not only the relationship you have with each of them, but also allows for your contacts to meet one another - an opportunity for which they will be grateful. Such efforts are similar to making an investment that you hope will grow at the opportune time.
These two ways of building your network - regularly connecting with contacts and organizing meetings or discussion forums are simple yet effective career-enhancers. Give them a try and get noticed at work!
Posted by billenross at 03:42 PM | Comments (0)
March 28, 2006
Entrepreneurial Lessons from Willy Wonka
What can you learn about business from a children's movie? You can learn some great entrepreneurial lessons from the recent film "Charlie and the Chocolate Factory" starring Johnny Depp.
WARNING -Spoiler Alert- If you have not seen the movie (or the older version) yet, this article may give away a few elements of the story that could reduce your enjoyment of the film. You can always come back and read it after you have seen the picture.
Marketing...
"Find 1 of 5 Golden Tickets in a Willy Wonka product and be one of the first people in a long time to visit the magical chocolate factory. Also, one kid will win a special prize that will exceed your wildest imagination."
This is an excellent promotion. It sparks interest in Willy Wonka products, builds brand awareness, and most importantly; it significantly increases sales. The media picks up on the promotion and generates a tremendous amount of free publicity. Word of mouth referrals help spread the promotion to areas that were untouched by newspapers and television.
Positive Thinking
There are many "naysayers" who discourage the main character, Charlie, from getting his hopes up about finding one of the lucky Golden tickets. Negative thinking can be devastating, especially to a child. However, Charlie does not take heed of the negativity. Supported by his Grandmother's constant reassurance, Charlie keeps a positive outlook and believes that he has as good a chance as any other kid to find one of the five tickets.
Don't Quit
Charlie refuses to give up on his dream of finding a ticket. After he doesn't find one on his first, and probably only, attempt - he doesn't quit. Charlie believes that he will get one of those tickets. Providence provides two more opportunities and amazingly, Charlie finds the last ticket! This is especially significant because it had been falsely reported that all of the tickets had been found.
A Good Support Network
Charlie has an excellent support network. Although very poor in financial terms, Charlie is very rich in family. He lives in a loving environment and appreciates every member of his household. He selflessly offers to sell his ticket to provide some much needed cash for his family, instead of taking the special chocolate factory tour. His family will have nothing of it and encourages him to pursue this once in a lifetime opportunity.
When Willy Wonka offers to make Charlie his heir, Charlie refuses because accepting the offer would mean that he probably would never see his family again. Willy Wonka later makes the offer again, but allows Charlie to bring his family this time. Charlie's family then extends its hospitality to Mr. Wonka and he ends up gaining the positive and supporting network that he had needed as well.
Four Good Lessons
If you are an entrepreneur or are thinking about becoming an entrepreneur, remember these lessons from "Charlie and the Chocolate Factory". It takes good marketing, positive thinking, and a good support network to get started. Most importantly, don't quit - your success may be only one candy bar away.
Posted by billenross at 03:40 PM | Comments (0)
March 27, 2006
Networking - Why, How and Where
It's hard to be in business today, certainly in the professional services sector, without having heard the term 'networking'. Regarded by many as the Marmite of business, it is said that you either are a networker or you aren't. And if you think you aren't, you shouldn't even try to do it.
Rubbish!
First of all, networking is essential to any business - whether offline or online. The business you get from personal recommendation will be some of the best business you ever do - they have pretty much made up their minds to use you before they even call you, and they are a lot less concerned with price. And it's not just for solicitors and accountants - when your pipes burst, how did you decide on a plumber to come out and fix it? Was it someone you had heard good things about before? Maybe you didn't know anyone, so you called a friend and asked if they knew a good plumber? Joe Bloggs Plumbers just won the business of fixing your pipes through networking.
A good way to look at it is not as 'networking' but as 'word-of-mouth marketing'. Because it is part of your marketing mix - how's your advertising? Local papers? Spot on radio? Good, good. PR? Interview on local news this week? Fantastic. How about promotions? Give aways? Offers? All sorted? Great stuff. Got a website? Optimised for the search engines? Lots of enquiries from it too? Brilliant.
And how about your word of mouth?
Not enough people concentrate on generating referrals and getting people to mention their business to others. Millions of pounds of business is done every year through referral and recommendation. If you're not getting any of it, you need to think long and hard about why not.
So you've got yourself to a networking event, you tell the people there about what you have to offer, and then ask if they want to buy it, right? Wrong! If you do this you have become the person at a networking event that everyone wants to avoid - the one handing out business cards like they're dealing a poker game; the one who asks you nothing and tells you more than you could ever want to know about what they do.
So how do you do it? The best way to network is to build trust, build relationships, to think about what you can do for the other people in the room before you think about what you might get. Be a 'people person', be genuinely interested in the people you meet at events. Great networkers want to help as well as get help - because they like helping others, not just because it might get them some business in the future.
Networking is about building a relationship that eventually leads to business being done, either between you and your new contact, between you and someone they recommend, or between them and someone you recommend. Don't discount that last one - they have to get something out of your relationship as well, otherwise it isn't a relationship. If you help them get more business, they will do the same for you - in fact they'll feel obliged to.
Where can I network?
The short answer is absolutely anywhere! Remember Joe Bloggs Plumbers, the guys who fixed your pipes? You don't find many plumbers at networking events, but they still get referrals. Networking happens when you talk to your colleagues at work, when you go to the pub with your friends, it happens when you overhear a conversation in the bus queue. Networking is about the impression you leave people with, and you make impressions all day, every day.
Of course you will make more effective contacts for referrals at specialised networking events, but remember there are several different kinds of events you can go to. Some of the most established are breakfast meetings, which usually start around 7.00am and finish around 9.00am. Meetings are usually weekly and the format is very focused and regimented. For those who like this format, there is a lot of business to be done, but it is an acquired taste. Try it out, but bear in mind whether or not you can keep up with the regular early mornings and very formal structure. Also, most breakfast meetings are restricted to one person from each business sector, so you are not as likely to meet people you can form alliances and joint ventures with, which is a very important, and often overlooked part of networking.
There are also several different kinds of event organised by groups such as local government organisations, such as race days, golf days and others. These can be a lot of fun, but are very often filled with people who are there for the golf rather than to do business, and you may have to kiss a lot of frogs to find your prince. Networking events are really a matter of preference and perspective, and you should go to as many events as you can at first, and then stick with the ones that work for you.
In summary, there is a simple and effective way to network that anyone can do:
1. Get to know people as people, not prospects.
2. Everything happens after a meeting, not during. Always, always follow up.
3. Give referrals as well as expect to receive them.
4. Keep in touch on a regular basis.
Best of luck with your networking!
Posted by billenross at 03:38 PM | Comments (0)
March 20, 2006
How Running an Event Can Increase Your Income
Why on earth would you want to run an event for your business? Events take a lot of organizing and publicity, not to mention the time you might not have and, depending on what you want to do, they can also cost quite a bit of money.
So is it really worth all that effort?
In a word, yes!
An event is a fantastic way to get a whole lot of your clients and potential clients together so you can present to them all at once, saving you huge amounts of time and effort trying to reach them all individually – and even better, as the speaker, you come across as an expert in your field. Give your clients valuable information and they will talk about you and recommend you to others. Having an event is also a great way to encourage your clients to network with each other and see how they can help each other – and of course, it’s you they’ll thank for that opportunity.
Having your name on an event can be very good publicity for you and your business. If you pick a hot topic for your industry you could find yourself interviewed by the local press, on the radio, or even on television, all of which increase your chances of being seen as an expert by potential clients.
You may even make money directly from your event – either by charging admission, finding sponsorship or by having products to sell at the event. Regular events could produce a nice stream of new income.
You could generate yet another income stream just from one event by creating one or more products – you could video it, record it, transcribe it, turn the learning materials into an ebook or online course and sell it - the possibilities are endless.
So once you've decided to go ahead - how do you pick a good topic? You'll need to look at what your industry is discussing right now and what they really want to know. There are lots of ways to find this out:
- Run an online survey - www.surveymonkey.com has a free option you can use to create some very useful surveys
- Ring several trusted clients and find out what they’d like to learn more about
- Go to online forums on your subject and see what everyone is talking about
- Post on online forums and ask people what they might be interested in
- Look at the bestsellers on Amazon, Barns & Noble and Clickbank
- Look at the most popular keywords using a word tracker tool
- Go to your trade association and ask what their members are interested in
- Look at competitor’s ezines and see what they are discussing at the moment.
Once you have your topic you’ll need to pick a date and an event format. What kind of event should you offer? Look at where your potential clients are based:
- If most people are in a particular area of the country, you should consider having a face to face meeting – this is always the best option if possible as you have much more chance to impress and to deal on the spot with any objections and questions, as well as providing that all important networking opportunity for your clients.
If your clients are scattered across the country or even across the world, you’ll need to look at running a teleclass or web based event:
- With a web based event using a facility such as www.hotconference.com, you have the option of using the whiteboard, showing a PowerPoint presentation, directing people to view a website and seeing the attendees online via webcam – this is a great way to give a presentation but make sure you are practiced at using all the features of the software first and consider whether your clients are technically-minded enough to be comfortable with this, and likely to have equipment such as webcams and microphones.
- If this is your first time running an event, the easiest option is to run a teleclass, where you set a date and time and participants simply dial in and listen to you. Many companies, such as www.freeconference.com, offer this service and a quick Google search should bring up a long list of companies you could use.
If you choose a live event you’ll need to find a good venue. Look at cost, position - find somewhere central with good transport links and parking. Make sure you see the room you’ll be using before the event so you can see the space you have available and plan your layout. Check maximum numbers the room can hold for fire regulations, find out where the fire exits and fire alarm are and make sure there is disabled access.
You’ll need to market your event very well to get good numbers:
- Use your own ezine, local press and radio, the chamber of commerce and online forums.
- Write articles on your subject and submit them to article directories and other ezines.
- Tell your trade association and use online event listings.
- Go to networking events and take leaflets with you to advertise what you are doing.
- Ask each client to bring one potential client to get a free place
- Offer to speak at other events on the run up to yours with a taster of what people will get on the day.
- Find another non-competing company who are aiming for the same market and do a joint event
Don’t just rely on one way to get publicity – think of as many different ways as you can and use the best ones for your event.
You'll need to be very organized and plan well ahead. Make sure you order any equipment you might need in plenty of time. Make up an event checklist and build yourself a kit with plenty of spares - pens, training materials, extension cables, flip chart paper, gaffer tape, scissors, etc. Check with the venue that everything’s ready for you the day before the event.
The more value you provide, the more likely you are to be seen as an expert in your area and the more business you will get from your event and from word of mouth after the event as a result, so don’t deliver a sales pitch – your content has to be high quality, entertaining and informative or people will feel cheated, particularly if they paid to attend.
Once the event is over make sure you follow up and ask for feedback – it’s the best way to find out if the event was what your clients wanted, to get ideas for future events, and also a great to chance to chat to prospective clients to see if they’re interested in working with you. You can also collect testimonials which will help you if you plan to run events on a regular basis, and which you can also use to promote any products you develop from your event content.
In short, pick a great topic, plan everything carefully, publicize what you are doing as much as you can, and check everything is in place the day before the event. On the day, don’t forget to relax and enjoy yourself – if you are having fun, the audience will too. Lastly and by no means least, whatever you do, don’t forget to follow up.
Just by following these guidelines you could find yourself with any amount of new clients, lots of publicity and several new income streams.
Worth it? Definitely!
Posted by billenross at 05:37 PM | Comments (0)
March 19, 2006
How To Conduct A Market Analysis For Your Business
The term "market analysis" is often confusing to entrepreneurs, especially for people who focus on a specific niche or market segment.
In fact, many small business owners don't understand the process or complain that conducting a market analysis is too complicated or too expensive and wonder why or if it is necessary.
What is market analysis?
In the most basic terms, a market analysis is an assessment of:
- A particular problem or opportunity in a market.
- The needs of the target market relating to the problem or opportunity.
- Ideas for marketing a particular product or service that fills the needs of the target market.
When should you conduct a market analysis?
- When you are starting a business.
- When you are entering a new market.
- When you are considering a new product or service.
Why should you conduct a market analysis?
- To minimize business risks.
- To understand the problems and opportunities.
- To identify sales opportunities.
- To plan your marketing/sales approach.
The process of conducting a market analysis can be divided into three parts:
Part 1 - Understanding Market Conditions
This gives you basic information about your entire market -- the size, the competition, the customers.
Part 2 - Identifying Market Opportunities
This gives you more targeted information about potential problems or opportunities in the potential market, and includes information about growth, current and future trends, outside factors and more information about specific competitors.
Part 3 - Developing Market-Driven Strategies
Here is where we get into what market research does for you. It helps you to pinpoint opportunities to grow your business. By understanding the market and knowing what opportunities are available you can create a marketing strategy that leaves your competitors in the dust!
Here are 10 questions that can help you get started:
1. What is the market I want to reach?
- Who are they? (Basic Demographics)
- What is their biggest problem in relation to this market?
- Are their needs being met by the products or services provided in this market?
2. Who is my competition in this market?
- Are they successful in this market?
- Are they marketing a similar product or service?
- What is the market share of the three biggest competitors in this market?
3. Is there room for growth in this market?
4. What is the size of this market?
- Is there room for growth?
- Is the industry growing? Stable? Saturated? Volatile? Declining?
5. How is my product or service different from the competition?
6. How can I reach this market?
- How is my competition currently reaching this market?
- Is it the most effective way?
- What are the alternative ways of reaching this market?
7. What are the business models of my competition in this market?
- Are they effective?
- Is there a way to do it differently or better?
8. What do customers expect from this type of product or service?
- What are the core competencies of this product or service?
- What would make the product "new" "different" or "better" for the customer?
9. How much are customers willing to pay for this product or service?
10. What is our competitive advantage in this market?
Knowing the answers to these questions will not only help you figure out if there is a need for your product or service, it will help you figure out the best ways to reach your customers, price your products or service and ultimately make more sales!
Posted by billenross at 08:10 PM | Comments (0)
March 18, 2006
Press Release Secrets
Does the thought of trying to get publicity for your business seem like something that you can't do yourself, and would have to hire a professional for? Do you think that writing a press release is totally outside your ability to do? Does the thought of talking to the media about your business make your mouth go dry and your stomach clench? If so, take heart, because you're about to learn how you can take care of your own publicity, simply and easily.
Getting publicity for your business can seem like an impossible task -- something that only happens for "big" companies that can afford to hire publicists.
The reality is, getting free publicity for your business isn't that difficult. Welcome to "Media Training 101 -- The Secrets of Writing a Good Press Release". By the time you finish reading this article, you'll not only understand the basics, you'll know what goes into the process, and what you have to do to get started writing your own press release.
First of all, let's go over some basic terminology you need to be familiar with.
Press Release: A statement with useful and relevant information that is written for distribution to the media.
Hook: The information or larger story that you can use to attach your press release to. Using the right "hook" in the right way can help you to get more publicity for your business.
Spin: Telling your story your way.
The good news about learning to write a Press Release is that there is an established format that you need to follow. And once you've learned the basics, writing a press release is a kind of "cookie cutter" process. Here are some basic ideas to keep in mind:
Make your news "newsworthy". A press release is not a sales advertisement. A good press release answers all of the "W" questions (who, what, where, when and why), and sometimes "how." Your purpose in writing it is twofold: to provide the media with useful and relevant information about your organization, product, service or event and to get your name out to your target market.
Begin with a strong headline. Your headline and first paragraph need to grab the reader’s attention. Without being flowery or overly dramatic, you have only the first few seconds to grab your reader’s attention and get them to read your story, and decide if it’s worth running. So don’t blow it by being vague or weak. The rest of your press release can give them the nitty-gritty details.
Tailor your story to your Primary audience – the media. Your secondary audience is your target market, but if the media doesn't decide that your story is newsworthy and runs it, your potential customers will never know about it!
Pay attention to your writing. Sometimes, especially in rural areas and online, the media will run your press release in their publications with little or no modification, so make sure you’ve used your spelling and grammar check before sending it, and keep to the facts. Most of the time, journalists will use your press release as a stepping off place for a larger feature story, especially if you can show larger relevance to other current events. Always develop your story as you want to have it told – put YOUR spin on it. Even if your story is not reprinted verbatim, always remember what YOUR purpose is in writing it – to provide exposure for you, and to help brand you as an expert in your field.
Not everything is news. Just because you are excited that you made your first big sale, or started a new product line, or wrote your first article, doesn’t necessarily mean that the press are going to think you have a newsworthy story. From the time you start your first draft, keep your audience in mind. Who will find your story interesting? Why are they going to find it interesting? How is it relevant to something else that’s going on right now?
Identify a problem, and show how you’re solving it. Use real life examples about how your company or organization solved or is solving a problem. Give examples of how your service or product fulfills needs or satisfies desires. What benefits can be expected? Use real life examples to powerfully communicate the benefits of using your product or service.
Stick to the facts. Always. Tell. The. Truth. Avoid fluff, embellishments and exaggerations. It is part of a journalist’s job to be skeptical. If you want to use publicity effectively, then you're not looking for a one night stand. You want to gain the trust of the media, establish your credibility, and build an on-going relationship with your local media, so that you become a resource for them within your industry.
Find your “hook”. Try to make your press release timely. Keep informed about what’s going on in your community, in your state, region, the country or the world. Is there a local, regional or national news story that somehow ties in to your industry or your business? If you can hook your press release to current events or social issues, you increase your chances of having it picked up. If not, then make sure your story is relevant to the needs, wants or problems of your community or target audience.
Use an active, not passive, voice. Use strong verbs that will bring your press release to life. If there is controversy, describe it. There is an old adage in the news business: “If it cries it flies, and if it bleeds, it leads.” (Not very nice, but it’s often true.) So, while you may not be crying or bleeding, make what you’re writing about stand out. Use active verbs. Write “partnered” rather than "entered into a partnership" or “engaged” rather than “interested”, etc. Writing in this manner will help guarantee that your press release will be read.
Use only enough words to tell your story. Avoid using unnecessary adjectives, flowery language, or redundant expressions such as "added bonus" or "first time ever". Paint a strong, vivid picture in the minds of your audience by making each word count.
Use jargon sparingly. There are times that some jargon is required if your goal is to optimize your news release for online search engines, but whenever possible, speak plainly, using everyday language. Avoid words like "capacity planning techniques" and "extrapolate”.
Avoid hype. The exclamation point (!) is your enemy. You will destroy your credibility by using hype. If you must use an exclamation point, use one. Never do this!!!!!!!!!!!!!
Get Permission. Most people and companies are very protective about their reputations. Be sure that you have written permission before including information or quotes from employees or affiliates of other companies or organizations. If there is a hint of a dispute in this area, chances are your press release will be tossed aside, and never used. And you will lose your credibility.
If you follow those simple rules, you'll be able to put together a newsworthy story that will help you achieve your goals of getting the word out about your business.
Posted by billenross at 08:41 PM | Comments (0)
March 17, 2006
Is Traditional Advertising Dead?
Talk to almost any advertising agency, or Fortune 500 company exec about advertising and promotion, and you will almost certainly hear the buzz words "fragmented advertising" and "consumer-centric campaigns" and long discussions about the many pitfalls and difficulties of creating effective advertising campaigns today.
What is fragmentation exactly? It's the increase in the number of available methods for getting your message to your audience. One of the main difficulties faced by any entrepreneur is that advertising has changed and evolved over the last few years. It now includes visual, audio and electronic media.
In fact, if you do a Google search for advertising, you may feel overwhelmed by all the options available to you now -- if you just look at the options for your Website you'll find popups, popovers, audio messages, flash video, RSS, even animated "sales people" that can be programmed to appear right on your Website and interact with your customers. And that's just the tip of the iceberg!
So is traditional advertising -- which includes billboards, radio, television, newspaper and magazine -- dead?
Not by a long shot. According to one top advertising mogul, traditional advertising methods are still around because they still work.
The trick is to figure out who your target market is, what they want, and how they look for that information.
Mark Twain said, "Many a small thing has been made large by the right kind of advertising."
If you know customers, you can spend your advertising dollars on the mediums they use to look for answers.
If your customers are senior citizens who are not online, then focus the majority of your advertising dollars on the newspapers, magazines, television, and radio that they are reading, watching or listening to.
If your target market is working parents, you need to know how, when and where they get their information. Is it on the Internet? What radio stations do they listen to? What magazines are they reading? Do they watch television? When? Why?
So what are your best options for creating an effective advertising campaign?
Here are some simple steps:
1. Know your audience. What do they want? Where do they shop? What do they read? How old are they? Where do they hang out? Do they need your product or services? Can they afford your product or services?
2. Know your competition. Be prepared to do a little detective work. What are your three main competitors doing to advertise? Where are they advertising? How often? What types of advertising methods are they using? How long have they been running? Are you reaching the same audience? Is your message different?
Look at what they're doing right, and figure out creative ways that you can make your advertising just a little bit better, or differentiate yourself from the crowd.
3. Next take a look at what the "big dogs" in your field are doing, and see if you can adapt some of their methods to your target audience and your budget.
4. Know your message. What exactly are you trying to say? What do your customers want to hear? Why should they buy from you, and not someone else? Make every word count.
Chances are, your customers are much more tech-savvy than they were five years ago, or even one year ago. The Internet has made unbelievable amounts of information accessible, but it also has contributed to the "information overload" consumers complain of.
Another side effect of the Internet is that your customers have probably become used to getting "instant gratification" when they are looking for information, products or services. They want it, and they want it now. Are you giving your customers what they want, when they want it?
If you want to have an effective advertising campaign, don't try to be everything to everyone. Think of your advertising as a conversation between you and your one "ideal" customer.
Remember, if you're giving your customers what they want, they don't perceive your ads as a nuisance, they see them as a service.
Traditional advertising is not dead and you can use it to your advantage if you pay attention to who your customers are, and what they want.
Posted by billenross at 11:34 PM | Comments (0)
March 14, 2006
Should Your "Company Ethics" Be Used as a Marketing Tool?
Ethical Marketing. For some companies that phrase may seem like an oxymoron similar to “government intelligence.” For others however, it’s a core operating value.
What exactly is “Ethical marketing”? According to a recently released white paper on that subject, ethical marketing is a model of ethical interactivity between businesses and consumers that includes seven practices – notice, choice, access, contact, security, horizon and intrusiveness.
Every day there are exciting new technologies being created that open up endless possibilities for Internet Marketers. As a small business owner, your email box is probably already flooded with offers every day, telling you about the “next big thing” that will help you sell more of your products or services to scores of hungry buyers.
Right now, when a customer visits your Website, you’ve got the potential to track what pages they visit, how long they stay, what links they follow. To help make buying from you even easier, your customers have the option of letting you “remember” their personal information – everything from physical address to preferences and previous purchases to their credit card information.
You can even get their personal information – such as IP and email addresses, without them having to type a single word, or lift a finger to click a mouse.
Technology, by itself, isn’t inherently good or bad. What makes the difference is your intent and how you use it.
Here are five issues when it comes to addressing privacy issues that you should be thinking about, to ensure that your company is participating in “ethical marketing” practices.
Gathering Information – Addressing Consumer Privacy Issues
NOTICE: Do you tell consumers what information you’re collecting, how it will be used, whether it will be disclosed to anyone else, and whether or not you’re using cookies?
CHOICE: Do you give visitors to your Website the choice to agree with how you gather information and use it?
ACCESS: Do visitors to your Website have access to the information you collect about them? Do they have the ability to review and make changes to that information?
SECURITY: Do you let your customers know that you understand their concerns about the protection of their private information, and use best practices when transferring or storing their information?
CONTACT: Do your visitors and know how to contact you, and have the name of someone in your company to ask questions or register complaints about privacy concerns or complaints? And are those concerns or complaints handled in a professional manner immediately?
Being ethical and honest in all business dealings has always been considered good business practice. Doing business the way it has “always been done” just doesn’t work with savvy consumers any longer. In the wake of scandals like Enron and Arthur Anderson and others, consumers have become more cautious and skeptical and want to know more about the companies they’re doing business with. Because of their concerns over privacy and safety issues, many consumers are still hesitant about making purchases on the Web.
So can your company’s core operating values – its ethics – become an effective marketing tool?
Some experts say yes.
Here are some of the top ways small businesses can attract new customers and maintain strong support and loyalty from current ones:
1. Include words about your company’s integrity, commitment to excellence and high standards in all your marketing, advertising and on your Webpages. When you’re thinking about what you want to say, think about these questions: How long has your company been committed to excellence? Do you believe in integrity? How do you handle customer service?
2. Offer concrete examples of how you’re committed to excellence, integrity and honesty in all your dealings. Instead of just saying “Our service department is committed to excellence” explain why. What procedure do they follow? How are your employees involved in ensuring customer satisfaction? What guarantees do you offer your customers?
3. Get feedback from your customers. Even if you’re the only employee in your business, you can benefit from one of the secrets used by the Fortune 500 companies – it’s called “primary market research” but what it boils down to is asking your customers questions. Find out what they liked about doing business with you. But also ask what they DIDN’T like, and then take steps to solve any problems right away! Don’t make excuses, and don’t make it tough for your customers to fix something they consider to be a problem. Figure out a guarantee, and then stand behind it.
4. If you own a brick and mortar store, you can run quarterly promotions and in-house contests. For example, one inexpensive idea is to run a contest that rewards the employee who provides the best customer service during a specific time period. Or give your employees buttons that say “Ask about our 100 percent guarantee” etc. You can get really creative and make it fun for your customers and your employees, with the end result that everyone knows about your companies ethics and core operating values.
5. Add tag lines under your company name that talk about your company’s values. Include the same tag line on all marketing materials. Just remember to use statements that your company will be able to stand behind for a long time, because once that’s what you become known for, the image will stick.
Just remember that if you're going to use your company's ethics as a marketing tool, you need to adhere to them completely, with a "no tolerance" policy for any unethical practices. If you don't, this marketing tool could backfire, and you'll end up losing your credibility and your customers.
Posted by billenross at 11:35 PM | Comments (0)
March 13, 2006
How to Double Your Sales with "Punch Line" Headlines
The headline of your sales messages, whether on-line or in the local newspaper, is responsible for 70% to 80% of the response from your sales message. The success or failure of any marketing effort rests, to a large degree, on the power of your headline.
David Ogilvy is one of the most respected modern day marketing authorities. He revealed that, with the average headline, only 200 people out of 1000 will go on to read your ad. And that is where your profit is sitting. Capture another 200 customers with a punch line headline and you will double your sales. Lose 100 readers with a poor headline and you lose half your sales.
Headlines are just that important. Even poorly written ads have been very successful because of the overwhelming power of punch line headlines.
Your prospects will decide whether to read your sales message in only two or three seconds. That is all the time they will give you to scan your headline. Really, you and I are no different. We do not READ a newspaper, we SCAN the headlines - article headlines and ad headlines. We are looking for only what interests us at the moment.
A headline comprises the first words at the top of a newspaper ad. It is the title of your article, the subject line of an email, or the top of your web page.
Here are four critical tips for writing those "double your sales" punch line headlines.
1. Make Sure Your Headline Is The First Word Group Your Prospect Sees.
I know this may seem a "no-brainer" but I see this mistake time and again, particularly in local newspaper advertising. And, even more amazing, the ads the newspaper "experts" use to promote themselves seldom follow this rule. Take a look through your newspaper. Notice how many businesses start out their ad with their store name and location right at the top. This is such a terrible waste of their prime "real estate". It is an ego thing really, and can easily cost them 25% to 50% of their potential sales. Always keep in mind - the public does not give a hoot about you. If they are shopping for you, they will look in the yellow pages. They are only interested in themselves and fulfilling their current desires. Put your store name at the bottom. If the headline draws them in to read your ad, and you convince them to want it, they will find your business name, no matter how small.
2. Make Sure Your Headline Delivers The Punch Line.
The "punch line" is the unique and powerful part of your sales message. You aren't telling a joke here. Do not save the best part of your offer until last. Determine the most compelling part of your offer and put it right at the top of your ad in big, bold print. Virtually shout it out. And make the wording active, not passive. For example, "Save 50% on Recliners" is passive. "Take Home A Recliner for 50 Cents on the Dollar" is an active headline.
3. Use Words Your Prospect Is Searching For
Here is another costly mistake you will see every day. Do not try to get everybody to read your ad by being vague or cute. "Everybody" is not your potential customer. Your prospects are only those who want today what you have for sale today. By trying to capture everybody, you will actually lose many of your most important prospects - the ones that want to give you money. Your headline should sort out the buyers. Be specific. If you are selling recliners, then say "recliners", not "furniture". Do not say "Storewide Furniture Sale". Say "Dining Rooms, Living Rooms, Bedrooms - As Little As 50 Cents On The Dollar". The more focused your headline, and your sales message, the better the response.
4. Your Headline Should Be Short And Sweet
The headline should be as few words as possible, yet long enough to tell them what you are selling and why they should read your sales message. Usually ten words or less is a good target. The consumer will read longer headlines if the first four words grab their attention. If you need more words, start with a large, short headline leading to a smaller type, longer worded sub-headline.
Here are some very easy and fun ways to find profitable headline ideas.
1. Look through your newspaper every day. Watch for headlines on articles and ads that really grab your interest. Think about why those headlines worked on you.
2. While waiting to check out at the supermarket, read the headlines on the gossip tabloids. Those headlines are the main reason, if not the only reason, millions of people buy them every week. Supermarket tabloids have the high paid experts on staff who do nothing but write compelling and extremely profitable headlines. And these headlines are always good for a "laugh out loud" event.
3. Your junk mail is a virtual goldmine of great headlines and sub-headlines. Save the ones you like for future use. Mix, match and adapt these headlines to suit your business. If you see a headline used over and over again, it's because it is making a lot of money for that company. You do not have to re-invent the wheel. Somebody paid $1000's to write that headline, and $1000's more to test it - and you g